Trauma Therapy

Cancellation Policy

To cancel or reschedule please notify us as soon a possible so that we can reallocate the time. Fees Payment must be made before the start of every booked session and is expected 48 hours before the session starts. If a booked session is missed, payment will still be required. Notice of Cancellation 48 hours’ notice is required to cancel a session without incurring a cancellation fee. The cancellation fee is the full cost of the session. Missed appointments or cancelled sessions are chargeable unless you discuss any absence with your therapist in advance to explore if discretion can be applied depending on the circumstances. As we do not operate on weekends, Monday sessions require notice by the preceding Thursday. Cancellations made outside this window incur the standard fee. This applies to all clients, including those whose sessions are funded by insurance. Insurance providers do not cover missed or late‑cancelled appointments, and you will be personally responsible for the fee. Missed Sessions Our therapists commit to regular weekly appointments with our clients, holding diary time because of the importance of regularity and continuity of sessions. More than two missed or cancelled sessions in a row may result in you being placed back on the waiting list and your diary time being reallocated. Any planned absence must be agreed upon in advance with your therapist, who may be able to offer you an alternative session that week, subject to availability. Late Arrivals If you are running late for a session, please contact your therapist as soon as possible. If no contact is made within 15 minutes of the scheduled start time, the session will be cancelled and will be charged at the full session fee. Full terms can be found here: https://www.londoncounsellors.co.uk/terms ​

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